Learning Objective:  Protect Customer Information and Bank Reputation

Annual Security Awareness Education is required by the Gramm-Leach-Bliley Act (GLBA) as part of a bank’s efforts to safeguard customer information.  Such education is also imperative to preserving a bank’s reputation and customer trust.

To maintain compliance with federal and state banking laws, regulations, and guidelines, this online, on-demand, Security Awareness Education session will allow bank employees to view the session on a smartphone, tablet, laptop, or desktop computer.  The session allows one to pause and play, setting the pace as desired.

Once the session is complete, there will be an online test to reinforce the lessons learned.  After completing the session and the test, one will receive a personalized certificate of completion, suitable for framing.

The following topics are covered in this 54 minute session:

1. Security Awareness Defined
2. Information Security Defined
3. Information Assets
4. The Bank’s Most Valuable Assets
5. Personally Identifiable Information (PII)
6. Sensitive Customer Information
7. Common Sense Reasons
8. Information Security Threats
9. Unacceptable Use
10. Virus Protection
11. Multi-Factor Authentication
12. Email Security
13. Spam
14. Bad Passwords
15. Password Selection Tips
16. Work Area Security
17. Information Disposal
18. Copiers, Faxes, and Printers
19. Laptop Security
20. No System is Hackproof
21. Social Engineering
22. Phishing
23. Ransomware
24. Spear Phishing
25. Whaling
26. Social Media

This educational session and the knowledge it provides will better prepare bank employees to serve as the bank’s first line of defense in thwarting cybercriminals, maintaining safeguards over customer information, and remaining the bank of choice for our customers.